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Reach us
Call or email our help desk. You talk to engineers who already know your environment.
End-User & Remote Support
Our support specialists are the first line of help when it comes to solving your IT issues — remotely, or on-site across the DMV.
How support works
One team that knows your people, your devices and your setup, so every issue starts with context instead of a script.
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Call or email our help desk. You talk to engineers who already know your environment.
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Every request is logged and prioritized by business impact, with a response inside your tier’s SLA.
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With secure remote access, many issues are fixed right away, without anyone waiting for a visit.
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When hands are needed on hardware, our DMV-based engineers come to your office.
What we support
From a frozen laptop to a new hire’s first day, we keep your people working.
Coverage
Every managed IT tier includes help desk support. Choose the hours and response time your team needs.
01 — Essentials
Business hours (8×5)Response time
30 min
02 — Professional
7am–9pm weekdays + SaturdayResponse time
20 min
03 — Premium
24×7×365, US-basedResponse time
15 min
Why ATIS-USA
Our team is based in Arlington, VA. No offshore tier-1 reading scripts.
Unlimited support inside your plan’s scope. We charge for projects, not for the phone calls between them.
PMP, PMI-ACP, ITIL, Lean Six Sigma Black Belt, AWS and CCNA certified, with 20+ years of experience.
Pay-as-you-go support starting at $150/hour, remote or on-site in the DMV. Quoted upfront, no subscription required.
They are always responsive and ready to address any concerns.
Ready when you are
Tell us how many people you support and how they work, and we’ll show you the help desk coverage that fits.